Refund Policy

GENERAL POLICY

We are happy to offer store credit, exchanges, or refunds for all original-priced items that are unworn, unwashed, and unaltered in their original condition, with all original tags attached within 10 days after delivery. 

FINAL SALE ITEMS

•        All SALE items are FINAL SALE – no returns, no exchanges.

•        This includes End of Season, BLACKOUT, Black Friday, and Clearance items, which are non-returnable and non-exchangeable, except in cases where the wrong size or style was received.

RETURN ELIGIBILITY - FOR FINAL SALE ITEMS

•        We are happy to accept unworn, unwashed, and unaltered merchandise in its original condition with all tags and hygiene stickers attached.

•        Returns must be initiated within 15 days of delivery.

You may return items for:

•        A different size or style.

•        Store credit (as we do not issue refunds at this time)

•        Items that do not meet the return conditions will be refused and sent back to the shipper’s address on file.

RETURN & EXCHANGE PROCESSING

•        Return Shipping: You are responsible for the delivery cost of exchanges.

•        Returns take 2-5 business days to arrive at our warehouse.

•        Once received, please allow an additional 1-2 business days for processing.

ORDER CANCELLATION

•        Orders can only be canceled before they have been dispatched.

PRICE ADJUSTMENTS

•        Price adjustments are available for items purchased at their original price if a sale begins within 24 hours of your purchase.

DAMAGED OR FAULTY ITEMS

•        Delivery charges are only refundable if the merchandise is deemed faulty.

•        Please allow up to 3 business days for refunds to be processed for damaged items.

For returns or exchanges, please email hello@biageli.com or call 1(877) Biageli