Refund, Return & Exchange
Biageli LLC. is happy to issue a store credit, exchange or refund for all full-priced items that meet the conditions below. We want you to love what you wear and we appreciate your understanding in helping us maintain the integrity of our garments.
Eligible Returns
Items must be returned within 14 calendar days of delivery to be eligible for a refund, store credit, or exchange.
Items must be unworn, unwashed, and unaltered, with all original tags and hygiene stickers fully intact.
All returns are subject to inspection before approval.
Ship back to
Biageli
1 Pennock Drive
Garnet Valley, PA 19060
Exchanges
If you would like to exchange an item for a different size or style, you must first return the original item for inspection. Once approved, we will process your exchange.
Exchanges must be for items of equal value. We are unable to accommodate exchanges that require additional payment or refunds for lower-priced items.
Approval & Processing
Upon receiving your return, we will inspect the item to confirm it meets our return conditions.
Once approved, we will issue a refund to your original payment method, offer store credit, or facilitate an exchange for another size or item.
If your original payment method is unavailable, a store credit will be issued.
Shipping Costs for Returns
If your return is due to personal reasons (e.g., change of mind, size, style, or color preference), you are responsible for the return shipping cost. Biageli will bear the shipping cost to ship the exchange back to the customer.
If your return is due to a verified defect or wrong order, Biageli will cover the return shipping cost as well as the cost of shipping an exchange back to the customer. Defect claims will be reviewed upon receipt and inspection of the item.
FINAL SALE Items
All items marked FINAL SALE are non-returnable and non-exchangeable. No exceptions.
What payment methods do you accept?
All the payment methods we accept are available at checkout.
Are there any VAT and/or import duties payment for orders outside the US?
Yes. For international orders, customers are responsible for any VAT, import duties or customs fees required by their country. These charges are assessed by your local customs authority and are not included in the product or shipping price at checkout.
If I need help with my order, how do I reach you?
Our business hours are Monday-Friday 9AM-6PM EST. Feel free to email us at hello@biageli.com or call us at 1-844-682-BIAG.
Can I choose my currency I pay in?
All the products in our store are priced in USD. Exchange rates will be applied at the time of purchase.