Return Policy

Biageli LLC. is happy to issue a store credit, exchange or refund for all original priced items that are unworn, unwashed, and unaltered in their original unused condition including original tags attached.

SALE ITEMS

All SALE items are FINAL SALE which means there would be No Returns and Exchanges for all items on sale.

READY TO WEAR, RTW OR CLOTHING

-Items should be returned within 10 days after delivery for a full refund.

-Items must be unworn, unwashed, and in their original condition with all tags attached.

-Refunds will be issued in the original form of payment.

-If the original form of payment is unavailable, a store credit will be provided.

PACKAGE PROTECTION

-Package protection is available for purchase at checkout to safeguard your items against loss, theft, or damage during transit.

-If you have purchased package protection and your package is lost, stolen, or damaged, please contact us immediately for assistance.

IN-STORE STOCKISTS, AND RETAILER PURCHASES

-Purchases made in-store or through authorized retailers are subject to the return policy of the respective store where the purchase was made.

-Please refer to the store's return policy for specific details regarding returns, exchanges, and refunds.

-In-store purchases may typically be returned or exchanged within a specified time frame from the date of purchase.

-Refunds will be issued in accordance with the store's refund policy and may be provided in the original form of payment or as store credit.

-Returns and exchanges for online purchases may also be subject to the retailer's online return policy, if applicable.

All End of season, BLACKOUT, Sunset Sale, Black Friday and Clearance items are FINAL SALE and cannot be returned except the wrong size or style was received.  

An order can only be cancelled before it has been dispatched.

INTERNATIONAL ORDERS 

-duties and taxes may vary outside of the U.S.A depending on the receiving countries' border and their laws. 

Changes to DDP Shipping: We will no longer ship orders DDP (Duties and Taxes Paid) to any country outside of the EU (Middle East, Asia, Africa, etc.). All international orders should expect corresponding duties fees upon delivery, subject to the local laws of the recipient.

Biageli is not responsible for return expenses. All items being returned and delivery costs are borne by the customer wishing to make a return

Delivery charges are only refundable where goods are faulty. Please allow 3 business days for a refund to be processed on merchandise that were received damaged.